Privacy Policy

The following policy outlines how Membio Inc. collects, uses, protects and discloses personal information.

What personal information do we collect?

Personal information is any information about an identified or identifiable individual.

We may collect personal information from you when you become our customer or client. We use this information to contact you, provide you with our products and services and to manage our contractual relationship.

With your permission where required, we may collect your personal information when you visit our website. For example, we use cookies to collect information that helps us improve our website and provide you a better experience. Information we collect may include your IP address, device ID, date and time of your visit, browser type, ISP name, the site that referred you to us, any pages that are requested, the navigation history and the website you visited before you landed on our website. If you do not wish to receive cookies on the website, you can disable the use of cookies in your web browser. Our website also uses Google Analytics to analyse and provide us with information about how our website is used. Google Analytics may collect your personal information, such as your IP address but does not provide Membio with any of the personal information that it collects. Please refer to the Google Analytics policy regarding how they collect and store information from websites (available here). If you want to delete or remove the cookies used by Google Analytics, please opt-out at https://tools.google.com/dlpage/gaoptout.

We may also collect your personal information when you interact with us on the website, when you make inquiries or subscribe to our newsletter. We may ask you to provide your name and email address and we use this information to communicate with you or respond to your inquiries. With your consent, we also deliver our newsletter to you to keep you up to date on our products and services and inform you of new offerings.

We may also use the personal information we collect in order to:

understand how our products and service can serve your needs;
provide services to you; or
respond to legal requirements.

How we share personal information?

We may share your personal information with third party service providers who help us:

administer and maintain the website.
submit quotes or proposals to prospective customers or clients;
as part of business transactions such as merger, acquisition, amalgamation, sale of the company, including the due diligence process and the transfer of information through to closing of any such transaction; or
if required by regulatory authorities under applicable law or other legal requirements.

When we disclose your personal information to third parties, we make sure they are compliant with applicable privacy laws and we confirm that their privacy and security standards meet our requirements and they will provide the same level of protection to your information as outlined in this privacy policy.

Where we store your personal information?

The personal information we collect is stored on secure systems located in Canada.

How do we protect your personal information?

We use administrative, organizational and technological safeguards, such as security systems and internal procedures and processes, to protect your personal information against unauthorized access, disclosure, use, or modification, whether on-site or off-site.

How long we retain your personal information?

We retain your personal information only for as long as it is necessary for the purposes for which we collected it or as required by law. Your personal information will be destroyed once we no longer need it and once all requirements at law have been met.

How can you access your personal information?

You can request access to your personal information, by contacting us at privacy@membio.ca. You may also ask us to correct your personal information if inaccurate or ask us to delete it. If your request for personal information entails a significant cost due to time, resources or copying, there may be a charge.

If you have any questions or concerns about this policy, or should you wish to review your personal information, please contact us at privacy@membio.ca.